Message to all our valued customers:
The safety and well-being of our customers and colleagues is always our number one priority, even more so now with the ever-changing progression of the Coronavirus outbreak. In response to the latest guidance and advice from the World Health Organisation and the Government, we’ve added some practical steps in order to protect the well-being of our customers and our colleagues.
Our Office and Showroom are open and we are able to provide our FULL service. Please ring 01263 713260 as normal for further details.
If you are currently self-isolating, or suspect that you might be suffering from Coronavirus, we ask that as a precaution you inform us when booking an engineer visit so that we can plan the most suitable approach. Whilst the situation develops rapidly each appointment involving a customer who is self-isolating, will be reviewed on a case-by-case basis.
In order to ensure we get to as many vulnerable people as possible during this period, we’re looking at our demand and capacity and prioritising as you would expect us to.
Our engineers will undertake the following;
- We will be requesting customers to clear any working areas
- No handshakes on arrival
- Currently, keeping suitable distance between ourselves is recognised as best practice, we trust our customers will support our engineers and maintain a safe distance whilst they are at the property
- Our engineers carry personal protective equipment that can safeguard the working environment
Thank you for your ongoing support and patience as we work through these challenges.
Last Updated 29/07/2020